Learning Center Policies

Learning Center Policies

The following policies have been established to facilitate efficiency and provide equal opportunity for students to access Learning Center services:

Arrive On Time

The tutor will provide you with a 10 minute grace period to show up for your appointment. After 10 minutes, your appointment will be forfeited and marked as a no-show.

No-Show Policy

Three strikes and you're out. If a student misses three scheduled appointments for any reason, they will be removed from the schedule and will not be permitted to schedule appointments for the remainder of that semester. Students may use drop-in tutoring services when the tutors are available.

Cancellations

If you are not able to attend your tutoring appointment, notify the Learning Center as soon as possible. Cancellations that occur with less than 6 hours notice from the scheduled appointment time will be considered a no-show.

Number of Sessions

Students may schedule a maximum of two tutoring appointments (up to an hour in length) per subject per week. Multiple tutoring appointments for one subject in one day are not permitted.

Courses Covered

The Learning Center provides tutoring for many of the courses offered at Penn State Lehigh Valley.  If there is not a tutor in a course you need help with, every effort will be put forth to locate, hire, and train a suitable tutor to fill your request. After Week 10, appointments will be scheduled only for classes with established tutors; new tutors will not be hired after this point.

Student Enrollment

Individuals receiving tutoring must be currently enrolled at Penn State Lehigh Valley.

Take Home Exams

Take home exams are never permitted in the Learning Center.

Location

All tutoring must take place on campus. Be sure you know the exact time and location of your tutoring appointment.

Preparation

Students are expected to come to their tutoring sessions prepared. Students must be attending class, completing the required readings, attempting their homework, and preparing specific questions for the tutor. Students are also expected to bring their notebook, textbook, and current assignment with them to the tutoring session.

Test Day Tutoring

Cram tutoring sessions on a test day is ineffective and discouraged. Tutoring has a greater impact on grades when the student attends tutoring on a consistent basis.

Tutor Expectations

The Learning Center is staffed by professional and peer tutors. We will not teach the course to you.  Instead, we will help you review and improve your understanding of materials. Tutors will not tell you the answers or complete your assignments for you.

Reality Check

Tutoring is a process that encourages learning which requires time, effort, and commitment.  There is no magic quick-fix for learning. Waiting until the last minute to complete assignments or seek assistance (i.e. just before an exam) is an ineffective approach towards tutoring and learning.