Supervision Essentials

Employee retention and engagement are key to successful companies. The Supervision Essentials program, developed by a faculty team with both academic and managerial experience, is designed for first-level supervisors, managers new to supervising others, and/or individuals likely to move into a supervision role. The program features four courses; each course consists of four half-day modules (for a total of 16 modules). All classes are instructor-led and held virtually, using Zoom video-conferencing technology. 

Questions? Contact [email protected] or call 610-285-5133.


Supervisor Roles & Responsibilities

Course Content

Module 1: Meeting Supervisory Responsibilities

  • The Transitions to Supervision
  • Supervisory Roles and Skills
  • Values and Ethics
  • Management Approaches and Styles

Module 2: Communicating Effectively

  • Interpersonal Communication
  • The Elements of a Message
  • Communication Barriers and Problems
  • Effective Listening

Module 3: Building Work Relationships

  • Interpersonal Styles
  • High Quality Work Relationships
  • Strengthening Work Relationships
  • Building Trust with Employees

Module 4: Leading Others

  • Characteristics of Effective Leaders
  • Leadership Focused Areas
  • Providing Excellent Direction
  • Delegating Effectively

Logistics

Dates: Wednesdays, September 28–October 19, 2022
Times: 5:00–9:00 p.m.
Location: Virtual instructor-led training via Zoom videoconferencing
Cost: $745 per person

Registration: Register now for MDEV 6000: Supervisor Roles and Responsibilities


Managing Employee Performance

Course Content

Module 1: Setting the Stage for Excellent Performance

  • Performance Management
  • What Motivates Employees
  • Supervisor as Performance Manager
  • Expectations for Excellence

Module 2: Clarifying Expectations and Observing Performance

  • SMART Performance Objectives
  • Setting Standards and Measures
  • Communicating Expectations
  • Observations and Performance Data

Module 3: Coaching and Providing Feedback

  • Supervisor as Coach
  • Providing Effective Feedback
  • Developing Coaching Skills
  • Planning a Coaching Session

Module 4: Dealing with Challenging Performance Situations

  • Performance Improvement Sessions
  • Positive Approach to Discipline
  • Planning for Performance Improvement
  • High-Quality Performance Evaluations

Logistics

Dates: Wednesdays, October 26–November 16, 2022
Times: 5:00–9:00 p.m.
Location: Virtual instructor-led training via Zoom videoconferencing
Cost: $745 per person

Registration: Register now for MDEV 6001: Managing Employee Performance