If a student wishes to initiate a complaint related to a PSU-LV faculty member and/or a specific PSU-LV course, the process will follow the steps listed below.

  1. The student will review the syllabus and calculate their grade so they have their instructor’s perspective on the course.
  2. The student will discuss the issue with the course instructor teaching the course. If there is no resolution,
  3. The student will complete a brief online report that will be emailed to the Student/Faculty Resolution Officers to initiate a review. This report is strictly confidential and will not be shared with anyone other than the faculty involved, Resolution Officers, Program Coordinator, and the Director of Academic Affairs, as necessary.
  4. A Resolution Officer will respond to the student via email, phone call, in-person or Zoom meeting within five business days. The purpose of this meeting will be to gather information and provide guidance to the student and/or assist in finding a resolution.
  5. The Resolution Officer/s will meet with the instructor to gather information and assist in finding a resolution.
  6. The Resolution Officer/s will meet (or otherwise communicate) with the student and instructor to propose a resolution.
  7. If the student does not accept the proposed resolution after meeting with the Resolution Officer/s and the faculty member, the student may then schedule a meeting with Dr. Torres, Director of Academic Affairs.
  8. Prior to the meeting, the Resolution Officer/s will provide a summary of the complaint and attempt(s) at a resolution.

If reviewing the syllabus, calculating your grade, and sitting down for a conversation with your instructor does not effect a resolution, you may use the Student Faculty Resolution Form to contact the campus’s Resolution Officers.